Q. What are the delivery charges?
A. Delivery
charges may apply on certain products/ and would be communicated at the time of
order processing.
Q. What
are the estimated delivery times?
A. We deliver
your order within 5-7 working days after dispatch.Delivery by ground takes a
little longer than air couriers. Deliveries to very remote locations may take
up to 7 business days or longer, depending on the location's geographical
constraints.
Q. On which days
is delivery not available?
A. We don’t
deliver on Public, national or bank holidays.
Q. Are there any
hidden charges such as Octroi or Sales Tax when I make the payment?
A. There are
no such hidden charges when you buy any product from us.
Q. Is it possible
to request for change the delivery address at any point of time once the order
has been placed?
A. Order has
been placed but not dispatched:
Once the order has been placed but not dispatched that
means we have received the confirmation and your order is in our warehouse
where we are working to get it dispatched. So as your order is still not
dispatched, you need to contact our customer service team on 1800 309 3397 as soon as possible for the changes in the order. Please
note for security reasons we will require you to answer few security questions
before we can make any changes to your order.
Order has been placed and dispatched:
Once the order has been placed and dispatched, for we
would be unable to redirect the order to the secondary delivery address. We
apologise for any inconvenience caused and our policies are made to provide
better shopping experience for all our customers. If our shipper is unable to
ship the order at your provided address then order is automatically returned to
our warehouse and processed as return. For any further query write us on organixrosaofficial@gmail.com
Q. Product cannot
be shipped to my area, why?
A. Although we
ship to maximum places in different parts of India and we are continuously
working on increasing our reach to make our products easily available to
everyone in different locations. But whether the order can or cannot be
delivered to your address also depends on:- Whether our trusted delivery
partner can deliver at your address. Legal Restrictions, if any, on shipping
particular products to your location. The availability of reliable courier
partner in your location.
Q. I have placed
an order, but may not be able to receive it due to unexpected circumstances.
Can you hold the delivery until I can receive it?
A. If you
placed order is not yet dispatched then please to contact our customer team on 1800 309 3397 or WhatsApp us at +919636253602 as soon as
possible for the changes. Please note for security reasons we will require you
to answer few security questions before we can make any changes to your order.
But if your order is already dispatched then we are sorry we won’t be able to
hold your delivery.