Returns & Exchanges

What We Will Do Together:

• Step 1 – Raise a return/ replacement request within 24 hours  from the date of delivery, if you’ve received wrong or damaged  product(s).Please raise a request here with order and contact details - https://www.organixrosa.com/pages/contact You can also raise a request with us using the Chat option. In case of damaged/ missing product(s), raise a return/ replacement request within 48 hours from the date of delivery.

• Step 2 – Give us 2 working days to review your return request.
• Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
• Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your PayTM GPay/Phonepay wallet.
• Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

Under what conditions can I return/ replace my product?

• Wrong product delivered
• Damaged product delivered – Physical damage/ tampered product
• Incomplete order – missing products

Under what conditions return/ replacement requests will not be accepted?

• If the Product is altered.
• Original packaging (mono cartons, labels, etc.) missing.
• The return/ replacement request is generated after 24 hoursfrom the date of   delivery.
• The damaged/ missing product is reported after 48 hours from the date of delivery.

How are returns processed?

Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.